General Terms and Conditions
Welcome to VenueGo. These terms and conditions regulate the use of our website (venuego.ge). By using the platform, you agree to the conditions provided below.
1. Definition of Terms
• Platform: The website venuego.ge, which provides a service for finding and connecting with corporate spaces. • Venue (Partner): A legal entity or individual showcasing their space for corporate events through the platform. • Client (Customer): A representative of a company or organization who uses the platform to find a space.
2. Platform's Role and Limited Liability
VenueGo is an informational and connecting platform between clients and venues. • Our goal is to make it easier for clients to find the ideal space and connect them with venue representatives. • VenueGo is not a party to financial transactions. Negotiations on details, contract signing, and payments are carried out directly between the client and the venue, outside the platform. • The platform is not responsible for the quality or safety of the service provided on-site by the venue, or for any financial/legal disputes arising between the parties.
3. User Obligations
The Venue is obligated to: • Provide accurate, updated, and reliable information (photos, services, infrastructure) about their space to avoid misleading the client. • Respond promptly to requests received from the platform. The Client is obligated to: • Provide genuine information regarding the type of event and the estimated number of participants when submitting a request.
4. Booking and Cancellation Policy
Since VenueGo merely connects the parties, final booking confirmations or payments do not take place on the platform. • Any booking conditions, cancellation rules, and final costs are determined individually through direct negotiation between the client and the venue.
5. Privacy and Data Protection
We protect the privacy of our users. Information provided when sending a request on the platform (contact details, company data) is transferred directly only to the selected venue and is not used for other purposes.
6. Amendments to the Terms
VenueGo reserves the right to make changes to these terms and conditions at any time. Changes take effect immediately upon publication on the website.
7. Venue Subscription Fee
• Upon registering on the platform, the venue is given a free trial period. • Once the trial period ends, keeping the venue's profile active is subject to a fixed monthly subscription fee, determined based on the venue's capacity (current rates are available on the Frequently Asked Questions page). • An additional one-time onboarding fee applies, based on the capacity category. • The venue may cancel its subscription at any time. In this case, the profile will be hidden from the platform (not deleted), and the venue may reactivate it at any time. • The platform does not take a commission from the booking value — only this subscription fee applies.
Venue (Partner) Standards and Obligations
To ensure that corporate clients receive the best service on VenueGo, all venues listed on our platform are required to adhere to the following standards:
1. Be Prompt
Time is highly valuable in the corporate sector. We expect you to respond to incoming requests within a maximum of 8 hours. However, the chance of a successful booking increases significantly if you get back to the client within 4 hours.
2. Keep Your Profile Updated
To receive requests perfectly suited to your space, make sure your information is constantly updated. Your capacity, available infrastructure, and description must always reflect reality.
3. Maintain High Professionalism
Respond to clients with the same courtesy and respect as you would in a face-to-face meeting. Remember that requests coming from the platform are made by corporate representatives who expect high standards.
4. Best Price Guarantee
The conditions and price offered to a client coming through VenueGo must not exceed the standard rate you would offer them in the event of direct contact.
5. Inform the Platform About the Results
Although detailed negotiations take place outside the platform, it is important for us to know the outcome of the process. Please mark or notify us of the result of your communication with the client. This will help us with platform analytics and allow us to offer you a better service.
How do these rules affect your rating?
Our algorithm evaluates venue activity. Partners who consistently meet the above-mentioned requirements (are prompt and have an updated profile) will be promoted in VenueGo's search engine and will appear in a more visible position for clients. Conversely, ignoring these standards (for example: delayed responses or ignoring requests) may result in your space being downgraded in search results or, in extreme cases, temporarily hidden from the platform.